Returns & Refunds policies
We pour so much care into every Higher Self Journal - from the embossed hardcover to the pages ready to channel your inner knowing - that we want you to feel just as good about your purchase as we do about making it.
Our Approach
As a small, intentional business, we don't offer returns or refunds for change of mind (just yet!). We've priced and designed each journal thoughtfully, and we ask that you do the same before purchasing - read the product description carefully, and reach out to us first if you have any questions.
That said, if something arrives faulty, damaged, or not as described, we absolutely want to make it right.
Faulty or Damaged Items
If your journal arrives with a manufacturing fault, is damaged in transit, or doesn't match its description, please contact us within 14 days of delivery at help@activatemymagic.com, with:
- Your order number
- A photo of the fault or damage
- A brief description of the issue
Once we've had a look, we'll offer a repair, replacement, or refund - whichever is the most appropriate fix.
Your Rights Under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded, including the right to a remedy for a major failure and compensation for other reasonably foreseeable loss or damage.
Getting in Touch
If anything feels off about your order, please don't hesitate to reach out at help@activatemymagic.com. We'll always aim to respond within 3 and find a solution that feels fair.